Returns & Exchanges

We want you and your dog to love your Riparo collar. If the size or style isn’t right, we’re here to help.

30-Day Returns and Exchanges

You may request a return or exchange within 30 days of delivery.

To be eligible, the item must be:

• Unworn and unused, except for briefly trying it on for fit
• Free from hair, dirt, odors, scratches, bite marks, and other signs of use
• In its original condition
• Returned with its original tags and packaging
• Accompanied by proof of purchase

Items that do not meet these requirements may not be accepted.

Free U.S. Size Exchanges

Need a different size? We offer one complimentary size exchange on eligible U.S. orders within 30 days of delivery.

We’ll provide a prepaid return label and ship the replacement at no additional charge once the original item is on its way back to us.

Additional exchanges from the same order may require the customer to cover shipping costs. Exchanges are subject to product availability.

Free Returns for Store Credit

If you choose store credit instead of a refund, we’ll provide a prepaid return label at no cost to you.

Store credit will be issued after the returned item has been received and inspected.

Refunds to the Original Payment Method

If you prefer a refund to your original payment method, the cost of return shipping will be deducted from your refund.

Original shipping charges, including the $4.99 standard shipping charge on orders below $50 and any expedited shipping charges, are nonrefundable.

Once your return has been received and inspected, we’ll notify you whether the refund has been approved. Approved refunds are generally processed within 5–7 business days.

The refund will be issued to the original payment method. Your bank or credit-card provider may require additional time to post it to your account.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives.

If your item is damaged, defective, or different from what you ordered, contact us promptly at info@riparocollars.com. Include your order number and clear photographs of the item and packaging.

If the problem is confirmed, we’ll cover the applicable return and replacement costs and work to make it right.

Damage caused by chewing, scratching, improper use, insufficient care, normal wear, or selecting the wrong size is not considered a product defect.

Nonreturnable Items

We cannot accept returns of:

• Used, worn, altered, or damaged products
• Personalized or custom-made products
• Items marked “Final Sale”
• Gift cards

Regularly discounted items may be returned unless they were specifically marked “Final Sale” when purchased.

International Returns

International customers are responsible for return shipping costs. Original shipping charges, customs duties, taxes, and import fees are nonrefundable.

We do not provide prepaid international return labels.

Start a Return or Exchange

Before returning an item, email info@riparocollars.com with:

• Your order number
• The item you wish to return or exchange
• The reason for the request
• The replacement size requested, if applicable

We’ll respond with return instructions and the correct return address.

Items sent back without prior authorization may not be accepted. Please do not send returns to the address printed on the original shipping label unless instructed to do so.

Questions?

For questions about returns, exchanges, or sizing, contact us at info@riparocollars.com.